DMX-iT products needing repairs will be charged a flat rate, includes $10 for ground service return shipping.

All payments must be made in advance by:

1. Including a check or online payment with the unit shipped from the customer
2. Pre-paid by PayPal (Credit Cards accepted) PayPal account not required

PayPal payments must include customer name.

All units sent for repair must be accompanied by:

1. Flat rate payment for repair service including return ground shipping
2. The customer name, return shipping address, telephone and email contact information
3. A description of the problem and/or damage
4. Instructions and shipping account information for return service other than ground shipping